Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Our technical help and support team is working day–and–night to take care of all your support demands. Each ticket you send to us will be taken care of within maximum sixty minutes. If your issue requires some help from one of our administrators, we’ll forward the ticket to the person on duty and will notify you that the problem is being taken care of.

  • Top quality support service

  • Professional Client Assist Service

  • We offer you round the clock technical support through a lightning fast ticket solution built into your Control Panel. You may email us all the time about any of the apps that come installed in advance on your virtual server, which include the desired OS, the server admin panel and our in–house designed Online Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Online Control Panel that is included absolutely free with your VPS provides you with a built–in knowledge base. One can find an assortment of in–depth how to content articles and an array of step–by–step video training materials that present all the standard site management tasks. You can obtain them by clicking the Help or Video keys in the top right part of each Control Panel section.