1 hour ticket response
We are committed to delivering a prompt and accurate reply to every client support ticket sent by a customer. Our expert customer care staff representatives will review your inquiry and will think of the most efficient option. We offer a 1–hour response time guarantee for all tickets. In reality, our average customer support ticket response time has proven to be twenty minutes.
An Outstanding Customer Care Service
Our technical support staff members have considerable experience in the Linux hosting realm and are competent enough to offer a swift solution to your problem. If, however, the issue at hand is not within the competence of a tech support engineer, the support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
In the Online Control Panel you will find an easy–to–navigate Help Center section where you can find quick suggestions on how to use our web hosting services. You can see the answers to your questions in our F.A.Q. section, see more information in the web hosting account administration articles or check out the educational video tutorials.