Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
We offer a 1–hour response guarantee for any ticket or e–mail that you submit to the help desk team. We’ll quickly answer all typical queries and forward right away the matter to our server administrators in case additional assistance is needed. If you make use of the Administration Services package, we will execute any of the included tasks at a time that has been agreed upon beforehand.
A Premium–Quality Customer Support Service
Our help desk support staff will be available to you 24x7 if you need assistance with our Online Control Panel or with any of the applications that we have pre–installed for your convenience on the server. And if you require assistance tackling all the daily admin tasks on your dedicated server, you can take a look at our Administration Services package, which includes backup disk storage space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
We have equipped our Online Control Panel with a circumstantial knowledge base, which features exhaustive explanations of all its features and functions. Also, we have made in–depth video tutorials that will further show you how to carry out a certain action or resolve a regularly experienced problem. All the how–to articles and the tutorial videos are readily reachable from every section of the Online Control Panel via the Help and Videos buttons located in the top right corner.