Despite the fact that this isn't the most importantfactor to help you identify a dependable hosting provider from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person firm and that you will be able to get in touch with somebody if you're in need of support. The telephone support for website hosting services may range from common to dedicated, so the issues which can be resolved with a phone call vary based on the particular company. Usually, these issues are simpler and feature billing or first level tech issues because more difficult issues often need a support ticket where both you and the sysadmins can track what's going on with a given issue. Nonetheless, the option to call your service provider can save you lots of time and efforts for the countless small issues that will eventually appear when you manage your web hosting account.
Phone Support in Hosting
We know that being able to talk to a live consultant is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to reach us on the phone for fourteen hours a day. If you consider purchasing one of our Linux hosting, for example, you have the option to phone us and find more about our services prior to ordering in order to ensure that we meet all the system requirements for your websites. After your order, you can contact us about any kind of sales and / or billing issues you may have, or receive any general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.