One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and just how you, as the client, may benefit from it.
If you ever have any enquiries connected with your web hosting package or you encounter a problem with your sites, you’ll need to touch base with the hosting provider’s technical support team. It may not make a difference how swiftly they’ll answer if you’ve got a question of a generic nature, but an issue like an aborted web application update, for example, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to help you out, the longer the site will be offline. If you offer goods or services online, any downtime will affect your site harmfully and you may lose existing or potential customers. A lot of web hosting providers, predominantly resellers, reply to support tickets and emails within twenty four hours, but in the digital era that’s far too long, since visitors will hardly ever return to a website that’s not functioning properly for a lengthy period of time.
One-Hour Response Guarantee in Hosting
If you’re using one of our Linux hosting
and you have an enquiry or come across a certain obstacle, you can get in touch with us 24/7 by posting a tech support ticket or by sending an e-mail and we guarantee that you’ll receive a reply in no more than one hour. In case the issue can be solved, we’ll do it before we respond to you, whilst if there is something that you have to do on your end, we will provide you with all the needed information – what workable solutions to try out, what settings to check, and so on. Typically, you’ll obtain an answer within no more than thirty minutes, which goes to say that waiting around for hours on end or even for more than 1 day to obtain support is something impossible. Our sixty-minute response time guarantee applies to any question that you may have – general, billing or technical.