If you ever have any enquiries connected with your web hosting package or you encounter a problem with your sites, you’ll need to touch base with the hosting provider’s technical support team. It may not make a difference how swiftly they’ll answer if you’ve got a question of a generic nature, but an issue like an aborted web application update, for example, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to help you out, the longer the site will be offline. If you offer goods or services online, any downtime will affect your site harmfully and you may lose existing or potential customers. A lot of web hosting providers, predominantly resellers, reply to support tickets and emails within twenty four hours, but in the digital era that’s far too long, since visitors will hardly ever return to a website that’s not functioning properly for a lengthy period of time.