A ticketing system is the most widespread channel of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the quickest way to handle a problem that takes some time to investigate or that has to be escalated to a system administrator. Thus, all comments added by either party will be kept in the same location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts to perform some procedure or to touch base with the hosting company’s support staff. If you would like to administer a handful of domains and each one of them is hosted in a different account, you’ll need to use even more accounts simultaneously. Besides, it may take a considerable amount of time for the hosting provider to answer your tickets.
