A ticketing system is the most widespread channel of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the quickest way to handle a problem that takes some time to investigate or that has to be escalated to a system administrator. Thus, all comments added by either party will be kept in the same location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts to perform some procedure or to touch base with the hosting company’s support staff. If you would like to administer a handful of domains and each one of them is hosted in a different account, you’ll need to use even more accounts simultaneously. Besides, it may take a considerable amount of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting is not separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any given moment with just several mouse clicks, without ever signing out of your web hosting account. The ticketing system features a quick-search box, which will help you find virtually any ticket that you have submitted in the past, if needed. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to handle a particular issue even before you actually open a ticket. The ticket response time is maximum one hour, which suggests that you can receive swift assistance at any time and in case our technical support staff recommends that you should do something within your account, you can do it immediately without leaving the Control Panel.