24/7 Customer Support
Learn more about customer support and why it's hard to discover a web hosting provider that can offer top-class support.
Being able to contact your hosting provider any time you have any kind of questions or experience any troubles is quite important and how quickly they will answer back and react is usually essential, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are usually a quick way to identify actual suppliers from resellers. The second typically respond just to emails or support tickets and you may need to wait for a day or even more in order to get a reply. If the trouble requires several responses, you'll end up losing days to have a basic problem resolved. When you use the services of a genuine and trustworthy web hosting company, you will be in a position to contact the support at any time and receive a timely response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance right away, so our hosting
services feature 24/7 tech support and various options for contact. In case you do not have an account yet, you can give us a call or use our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service which you can't use. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires more investigation. Unlike the vast majority of suppliers out there today, we answer to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in VPS
Every virtual private server
plan that we offer includes 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us at any time, even weekends and holidays. For your convenience, we offer different means of communication - phone support with a couple of local numbers internationally, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it'll be much easier to keep track of what's going on. The maximum warranted response time for all the emails and tickets is one hour, but it rarely takes that long to receive assistance. When you obtain the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get quick support in general, let alone when you run a whole server, so each dedicated server
that we supply features 24/7 support with 1-hour answer time warranty regardless of the matter. This service is free of cost for any type of issues with the server or the software that was installed by our admins during the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from your billing section or you can send an e-mail message, and the actual reply time for both rarely exceeds 30 minutes since we have administrators available 24 / 7. If you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can include to your server package from the billing Control Panel.